Frequently Asked Questions

Everything you need to know about your Osaka World gear and orders.

How long does shipping take for my sports equipment?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.

What is your return policy for performance apparel?

We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain protective gear cannot be returned once opened.

Are Osaka World products covered by a warranty?

Yes, all our high-performance equipment, including sticks and rackets, comes with a 6-month manufacturer warranty against structural defects.

Do you offer team discounts for bulk orders?

Absolutely! We provide special pricing for clubs, schools, and professional teams. Please contact our sales department through the 'Team Sales' page for a custom quote.

How can I track my order status?

Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.